Yes. Express includes several Talkdesk AI products as part of its Pay-As-You-Go (PAYG) pricing model. The included AI offerings are Talkdesk Navigator, Talkdesk Autopilot, Talkdesk Copilot, and Talkdesk Identity, all of which operate on a usage-based model.
This means that no additional licenses are required to use these AI tools, but there are no fair usage units granted either.
To support these AI products, Express also includes essential AI tools such as Talkdesk AI Launchpad, Talkdesk AI Trainer, Talkdesk Knowledge Management, and Talkdesk Conversation Designer.
These tools help businesses manage and optimize AI functionalities within the platform.