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Hello I have members that can't see transcription, but other users are able to see. User has supervisor role, i also attached the same call with my login. User is using windows, and up to date app 3.1.0. I'm using mac. Please help thank you! 06Anyone using Copilot?
Little hard to understand how AI can help with all the buzz around it. I want to understand what this Copilot from talkdesk does and how to best use it? 01How to try BYOC in TalkDesk Express
It seems like BYOC license is not part of Express but is there any way to try it? The AI Assistant suggested to file support ticket but that got autoclosed saying only TAM can open tickets.. Appreciate any help. I'd like to test BYOC with WA calling SIP support at https://developers.facebook.com/docs/whatsapp/cloud-api/calling/sip 11Is it possible to use WhatsApp as a channel in Express?
I'm looking to expand the digital channels available to our support team and I know WhatsApp is a huge preference for our customers. Does Talkdesk Express support WhatsApp integration? If so, is it complicated to set up, or can we do it ourselves? I'd love to know if anyone has experience with this or knows where I can find the setup steps. 01Any way to recognize chat repeat visitors' names?
Is there any way, once you include a name for an incoming visitor, to associate their IP address with their contact, so the next time they start a chat, the system recognizes who they are and displays their name? 01No Chat channel on Conversations mobile app - any workarounds?
One thought I had was maybe set up a flow to make a phone call with an automated message when picked up saying "You have an incoming chat message waiting for you in your chat queue." so I know I need to head back to my Mac to pick it up and respond. Has anyone done anything like this? Seems very odd that they don't just include Chat as a channel on the mobile app??? 02
