To execute Talkdesk’s Business Associate Agreement (BAA), check this URL.
A BAA is a legally binding contract that is required to protect patient data and limit liability when a healthcare organization works with outside vendors.
It is primarily needed to satisfy HIPAA regulations (Health Insurance Portability and Accountability Act). If you are a "Covered Entity" and you hire a third-party vendor (a "Business Associate") that will handle Protected Health Information (PHI), you must have this agreement in place.