To send SMS messages in the United States and Canada using Talkdesk Express, businesses must comply with A2P 10DLC (Application-to-Person 10-Digit Long Code) regulations. These regulations help ensure compliance, enhance message deliverability, and prevent spam.
This guide outlines the steps to register for A2P 10DLC and enable SMS capabilities for your Talkdesk Express account.
Steps to Register for A2P 10DLC
Download the registration spreadsheet
Click to download the A2P Business Profile and Campaigns.xlsx file.
Complete the required information
Fill in the necessary details about your business.
Provide information about your SMS campaign use cases as instructed in the spreadsheet.
Ask to submit your registration
Send an email to [email protected] and ask for help in submitting your registration. don't forget to attach the A2P Business Profile and Campaigns.xlsx filled in.
Await Approval
Registration approval times may vary, but you will receive confirmation once your submission has been processed.
Need Help?
If you have any questions or encounter issues during the registration process, you can:
Refer to our Knowledge Base article for detailed information.
Check our Product Notice for the latest updates.
Ask the community! A community manager will be happy to assist you.
By completing the registration process, you ensure compliance and improve the success rate of your SMS campaigns.