Implementing Two-Factor Authentication (2FA) enhances the security of your Talkdesk account by requiring users to provide an additional verification method during login. As an administrator, you can enforce 2FA for all agents to ensure a higher level of protection.
Steps to Enforce Two-Factor Authentication:
Log in as Administrator: Access your Talkdesk account with administrative privileges.
Navigate to Admin Settings: Click on the 'Admin' section.
Access Security Settings: Select the 'Security Settings' tab.
Enable 2FA Requirement: In the 'Authentication' section, toggle the 'Require two-factor authentication' option to 'On'.
Save Changes: Click 'I understand' and then 'Save' to apply the new settings.
Once enforced, agents without a configured 2FA method will be logged out and prompted to set up 2FA upon their next login. They can choose between using an authenticator app (e.g., Google Authenticator) or a physical USB security key for verification.
It's advisable to inform your agents about this change in advance and provide them with instructions on setting up 2FA to ensure a smooth transition. For detailed guidance, please refer to this Talkdesk Knowledge Base article.