Tools to Improve Your Audio and Network Quality

Explore available tools to enhance your audio and network quality:

• QUALITY OF SERVICE (QoS) 

  To assure resilient and redundant voice communications, your firewall must allow outgoing traffic from the Conversations App to the Talkdesk Global Communications Network and allow return traffic in response to the Conversations App egress connectivity. 
  Connections are always outbound from Talkdesk voice applications. Once a connection is established, data will be bi-directional.
  For more detailed information on how to prioritize voice traffic, visit: 

  Network Requirements: Quality of Service (QoS)
  

• NETWORK PROBE (day/week assessment)

  Firebind - Can be installed to test network performance over time in 5 minute intervals 
  For more information visit: https://www.firebind.com/cloud/
  

• NETWORK SPEED (Point in time assessment)

  You can assess the connection quality by using the Talkdesk Network Test Tool. 

  For more detailed information visit: Evaluate network performance
  

• INSIGHTS Global Carrier Network

  Talkdesk can inspect specific call quality details (CallSID) within our Global Carrier Network
  For more information visit:https://www.talkdesk.com/contact-center-platform/reliability-availability/