As a Talkdesk Express account owner or administrator, you have the authority to close your account through a self-service process. Please be aware that any remaining balance in your wallet is non-refundable.
Important considerations before closing your account:
Authorization: Ensure you are the account owner, admin, or hold a similar role with the authorization to close the account.
Data and Access Loss: All authorized users will lose access to the account and its data within 5 minutes of closing the account. This includes:
Loss of access to any purchased phone numbers.
Inability to complete ongoing or unread conversations; any active calls will be disconnected.
Irrecoverability of your account name.
Prepaid Credits: Any unused prepaid credits will automatically expire upon account closure, and no refunds will be issued.
Billing: Your credit card will not be charged for any amounts after closing the account, even if auto-recharge is enabled.
How to cancel your Express account:
Log In: Access your account
Navigate to Admin: Once logged in, go to the 'Admin/Billing/Overview' section.
Initiate Cancellation: Within 'Admin/Billing/Overview,' select the option to 'Close Account.'
Confirm Action: Follow the on-screen prompts to confirm your decision to close the account.
Please note that this process is irreversible. Ensure you have backed up any necessary data before proceeding.