Clear communication is at the heart of exceptional customer experiences. But what happens when language gets in the way? With AI Translator in Talkdesk Express, language is no longer a barrier, it’s a bridge. Powered by large language models (LLMs), AI Translator translates customer conversations in real-time, giving both the agent and the customer access to seamless, natural communication, even if they speak different languages.
Built into the Express experience
The AI Translator is deeply integrated into Express workflows, enabling translation in the following digital channels, This means agents can engage confidently across every customer touchpoint, no matter the channel.
Email
Chat
SMS
Digital Connect
Facebook Messenger
WhatsApp (soon)
Translates in 56 languages
AI Translator currently supports 56 languages, and setup couldn’t be easier:
Customer language is auto-detected from the first inbound message.
Agent language is detected from the Copilot AI flow configuration set in AI Launchpad.
This means agents don’t need to manually select languages, Express takes care of it.
Tone + Translation = Trust
Translation is only half the equation. AI Translator also preserves and adapts tone - whether it’s empathetic, professional, or supportive - ensuring replies feel personal and on-brand. Agents can preview the translated tone and edit it before sending. By showing both original and translated versions of each message, the agent stays in control, while ensuring the customer receives a message that reads naturally in their language.
Why AI Translator matters
Reduce handle time for global customers
Empower every agent to serve every customer — regardless of language
Eliminate third-party translation tools
Improve first contact resolution and CSAT