Moving your contact center to the cloud doesn't always mean you have to leave your current phone service provider behind. With BYOC (Bring Your Own Carrier), Talkdesk Express allows you to pair the world-class Talkdesk CX Cloudâ„¢ software with your existing telephony carrier.
Think of it like bringing your own wine to a restaurant (paying a "corkage fee") rather than ordering from the menu. You get to enjoy the advanced service and atmosphere of the restaurant (Talkdesk Express) while enjoying the specific vintage you already own and love (your current carrier).
What is BYOC and why use it?
Technically, BYOC is a SIP Trunking Gateway. In simple terms, it is a digital bridge that connects your current phone company to Talkdesk over the internet.
You might choose this option if:
You are locked in a contract: You have a long-term agreement with your current carrier and want to avoid early termination fees.
You need specific coverage: Your business operates in a region where Talkdesk does not natively sell phone numbers, but your local carrier does.
You want to preserve your equipment: You want to keep using your existing on-premise PBX (Private Branch Exchange) system while slowly migrating to the cloud.
You always have the option to port your existing numbers into Talkdesk:
How to leverage BYOC in Talkdesk Express
Using BYOC in Talkdesk Express is straightforward, but there is one critical requirement you must be aware of. For Talkdesk Express, a multi-tenant SIP trunk is mandatory.
What does this mean?
Imagine a "Single-Tenant" line as a private driveway. It connects only to your house. A "Multi-Tenant" line is like a highway. It is a shared, efficient infrastructure designed to handle traffic for many users simultaneously while keeping everyone's data secure and separate.
Talkdesk Express is built for speed and efficiency, so it requires this modern, shared connection type to function correctly.
Setting it up
To get started, a multi-tenant SIP trunk must be established between your current carrier and Talkdesk.
Please note that this is a complex technical implementation that requires specific telecommunications engineering skills and knowledge to execute correctly. It is not a setting you can simply toggle on yourself.
How to proceed
We recommend that you reach out to Talkdesk directly to request this setup. Once you make the request, Talkdesk will assess your specific scenario to determine if we can make the connection available to you, ensuring that your carrier meets all the necessary requirements and limits detailed below.
All-in-all, BYOC allows you to enjoy the flexibility of Talkdesk Express without sacrificing the carrier relationships that your business relies on. You can always request a demo on how to bring your preferred carrier to Talkdesk.