Whether you want a local presence or a nationwide toll-free number, Talkdesk Express makes it easy to purchase, manage, and assign phone numbers - all from within the platform. Follow this guide to discover how to search for new numbers, purchase them, and route them correctly for inbound and outbound communication.
Step 1: Access the Numbers App
Log in to your Talkdesk Express Workspace
In the left-hand navigation menu, go to the Admin section
Click on Numbers
Here, you’ll find all your existing phone numbers and can manage them or purchase new ones.
Step 2: Buy a New Number
In the top-right corner, click Buy number
Use the search tool to browse available phone numbers by:
Country
Area code
Type (Local or Toll-Free)
Select the number(s) you want and complete the purchase
Local numbers are great for building trust in specific cities or regions.
Toll-free numbers (e.g., 800, 888) make it easier for customers to call you at no cost.
Step 3: Assign Your Number
After buying a number, make sure it's assigned properly based on your use case:
For Inbound Calls and SMS
Assign the number to a Studio Flow to control how incoming calls and messages are handled:
Navigate to Studio
Choose or create a flow
Assign your new number to that flow
For Outbound Calls
Decide who should use the number to make calls:
Assign it to a specific user
Or make it available to all users
This gives your team flexibility in choosing the most appropriate caller ID for their needs.
Manage and Optimize
From the Numbers tab, you can easily manage your inventory - edit settings, release unused numbers, or reassign them as your business evolves. Talkdesk Express gives you full control over your U.S. and Canadian number strategy directly within the platform.
If you need numbers outside the U.S. or Canada, a support ticket is required. No worries - our community managers are here to help. Just reach out in the Express Community or email us at [email protected], and we’ll guide you through the process.