Talkdesk AI Rewriter helps agents meet rising customer expectations, without breaking a sweat. This AI-powered feature enhances communication effectiveness by giving your team intelligent, tone-aware writing suggestions, right within the email experience.
What is Talkdesk AI Rewriter?
The AI Rewriter is designed to boost agent efficiency by identifying both the mood of the customer and the intent of their inquiry. It then provides contextual, tone-matched suggestions to help agents craft replies that resonate. In other words: Less guesswork. More impact.
Whether you're clarifying a refund policy or calming an upset customer, AI Rewriter ensures your message hits the right note, literally.
How AI Rewriter works
Just click the Rewrite icon in the editor toolbar. The system automatically detects the customer’s tone and offers recommended response tones such as:
Empathetic
Professional
Supportive
You can also write your own tone preference to match your team's voice or brand guidelines.
From there, the AI suggests a rewritten version of your message, tailored to your selected tone and optimized for clarity, completeness, and customer satisfaction.
Why AI Rewriter matters
Accelerate response times: Spend less time wordsmithing and more time resolving.
Stay consistent: Ensure every message aligns with your brand tone, regardless of the agent writing it.
Improve customer satisfaction: Messages are clearer, friendlier, and feel more human, even when they’re machine-assisted.
Empower agents of all experience levels: Whether new or seasoned, agents benefit from expert-level guidance baked right into the workflow.